Chat Buddy answers questions about your products, services, opening hours and delivery using only the content you provide. You decide which topics it discusses, and your team can step into any conversation at once.
Chat Buddy
Online
Hi! 👋 How can we help you today?
Are you open on Sunday?
Yes, we’re open on Sundays from 9:00 to 14:00. You can also order online for home delivery.
Pharmacies and clinics answer the same questions all day: opening hours, whether a product is in stock, how to order, whether a service needs an appointment. Every one of those calls and emails takes time away from the customers standing in front of you.
Chat Buddy handles those routine questions on your website, using only the information you give it. You stay in control of what it talks about: tell it to stay away from topics that need a professional, and it will point the customer to your team instead.
Chat Buddy uses the pages, product lists and documents you provide. If the answer isn’t there, it says so instead of guessing.
Decide which subjects the assistant can discuss and which it should avoid and refer to your team.
When a customer asks for a human, you get an alert and can take over the conversation in the same chat window.
Each business’s data is kept strictly separate, personal data is scrubbed from logs, and the assistant resists attempts to trick it off-script.
Add your website pages by URL, upload product lists as CSV, or paste your opening hours and service details.
Choose the topics it should avoid and when it should hand the chat to your team.
Paste one line of code into your website, or let our team set it up for you.
Chat Buddy answers from the content you provide, and you decide which topics it can discuss. You can tell it to avoid medical advice and direct those questions to your pharmacist or clinician instead.
Yes, on every plan. When a customer asks for a human, you get an alert with a sound in your dashboard and can take over the same chat.
Each business’s data is kept strictly separate and personal data is scrubbed from our logs. You can read the details in our privacy policy.
Yes. Chat Buddy answers each customer in the language they write in, even ones you haven’t set up. Depending on your plan, choose up to 1, 5 or 10 of 44 languages for a fully translated widget.
Create your workspace, connect your site, and watch the first conversations come in today.