Tidio is a full live-chat and help-desk suite with AI on top. If the AI is what you are buying, Chat Buddy includes far more AI conversations per dollar.
Tidio is a customer-service platform for small and mid-size online stores: live chat, a shared inbox, rule-based flows and integrations with Shopify, WooCommerce and social channels. Its AI agent, Lyro, is priced separately, per conversation it replies to.
What each plan costs, what it includes, and what that works out to for every 100 conversations your assistant answers.
| Product | Plan | Per month | Included per month | Per 100 conversations |
|---|---|---|---|---|
| Chat Buddy | Starter | $20 | 1,000 AI replies | $10 |
| Pro | $50 | 5,000 AI replies | $5 | |
| Business | $80 | 20,000 AI replies | $2 | |
| Tidio | Lyro AI Agent | $39 | 50 AI conversations | $78 |
Public prices in USD, billed monthly, excluding VAT. Products that count AI replies are converted at 5 replies per conversation. Competitor prices are taken from their public pricing pages (Tidio checked October 30, 2026) and may have changed since.
| Feature | Chat Buddy | Tidio |
|---|---|---|
| Answers from your website, products and documents | Yes | Yes |
| WooCommerce product sync | YesPlugin included, no add-on | YesIntegration |
| Takes orders in the chat | Some plansPro and Business plans | Not listedNot listed on their pricing page |
| Lead capture | Yes | Some plansThrough Flows |
| Hand the chat over to a person | Yes | Yes |
| Replies in the visitor’s language | Yes | Some plansLyro: 12 languages |
| Remove the vendor’s branding | Some plansBusiness plan | Paid add-onAdd-on on Growth, included on Plus |
| Websites / chatbots per account | Yes1 / 3 / 5 by plan | Not listedNot listed on their pricing page |
| Team members | Yes1 / 3 / 5 by plan | Yes10 seats |
| WhatsApp, Instagram and Messenger | NoWebsite widget only | Yes |
| Voice and phone agent | No | Not listedNot listed on their pricing page |
| Free plan | No7-day free trial, no card needed | YesLive chat, 50 one-off AI chats |
“Not listed” means Tidio’s pricing page did not mention the feature when we checked on October 30, 2026; it may still exist. Spotted a mistake? Tell us and we will correct it.
For AI conversations, yes. Lyro starts at $39 a month for 50 conversations. Chat Buddy Starter is $20 a month for 1,000 AI messages, about 200 conversations at 5 replies each.
Yes, on every plan. When a visitor asks for a person you get a dashboard alert with sound, plus email or Telegram if you turn them on, and you take over in the same chat.
Yes. The Chat Buddy WordPress plugin syncs every page and WooCommerce product so the assistant can answer questions about them, on every plan.
Tidio is a trademark of its owner. Chat Buddy is not affiliated with or endorsed by Tidio. Information is taken from Tidio’s public website as of October 30, 2026.
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