ChatLab alternative: Chat Buddy vs ChatLab

ChatLab costs less per conversation on its entry plans. Chat Buddy includes WooCommerce sync, order taking and branding removal without add-ons.

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What ChatLab is

ChatLab is an AI chatbot platform from Poland, focused on online stores and hotels. It offers a free plan, live chat takeover, social channels and voice from its Grow plan, and a shop add-on for Shopify and WooCommerce.

Price per conversation

What each plan costs, what it includes, and what that works out to for every 100 conversations your assistant answers.

Product	Plan	Per month	Included per month	Per 100 conversations
Chat Buddy	Starter	$20	1,000 AI replies	$10
	Pro	$50	5,000 AI replies	$5
	Business	$80	20,000 AI replies	$2
ChatLab	Start	$18	2,400 AI replies	$3.75
	Grow	$95	11,000 AI replies	$4.32
	Scale	$360	50,000 AI replies	$3.60

ChatLab counts chatbot responses. Its shop add-on (Shopify, WooCommerce) is $30/month on any plan.
Removing ChatLab branding is a $35/month add-on on Grow and included on Scale.

Public prices in USD, billed monthly, excluding VAT. Products that count AI replies are converted at 5 replies per conversation. Competitor prices are taken from their public pricing pages (ChatLab checked October 30, 2026) and may have changed since.

Features side by side

Feature	Chat Buddy	ChatLab
Answers from your website, products and documents	Yes	Yes
WooCommerce product sync	YesPlugin included, no add-on	Paid add-on$30/month shop add-on
Takes orders in the chat	Some plansPro and Business plans	Not listedNot listed on their pricing page
Lead capture	Yes	Yes
Hand the chat over to a person	Yes	YesLive takeover from Start
Replies in the visitor’s language	Yes	Some plans80+ languages from Grow
Remove the vendor’s branding	Some plansBusiness plan	Paid add-on$35/month on Grow, included on Scale
Websites / chatbots per account	Yes1 / 3 / 5 by plan	Yes2 / 5 / 10 chatbots by plan
Team members	Yes1 / 3 / 5 by plan	Yes2 / 5 / 10 by plan
WhatsApp, Instagram and Messenger	NoWebsite widget only	Some plansGrow plan and up
Voice and phone agent	No	Some plansGrow plan and up
Free plan	No7-day free trial, no card needed	Yes100 responses a month

“Not listed” means ChatLab’s pricing page did not mention the feature when we checked on October 30, 2026; it may still exist. Spotted a mistake? Tell us and we will correct it.

Which one fits you

Choose ChatLab if

Lowest price per conversation on small and mid-size plans.
You want WhatsApp, Instagram, Messenger or voice in the same bot.
You want a free plan to start with.

Choose Chat Buddy if

WooCommerce stores: product sync is included on every plan, where ChatLab charges $30/month for its shop add-on.
The assistant takes orders in the chat and emails them to you (Pro and Business).
No branding on Business for $80/month all-in. On ChatLab, branding removal means Scale ($360) or Grow plus a $35 add-on.
Replies in the visitor’s language on every plan, not only from the second tier.

Frequently asked questions

Is Chat Buddy cheaper than ChatLab?

Not per conversation on the entry plans: ChatLab Start includes 2,400 responses for $18 and Chat Buddy Starter 1,000 for $20. Chat Buddy is cheaper per conversation on Business, and the gap closes or reverses once you need WooCommerce or no branding, which ChatLab sells as add-ons.

Which is better for a WooCommerce store?

Chat Buddy includes the WordPress plugin, which syncs pages and WooCommerce products, on every plan, and Pro and Business take orders in the chat. ChatLab connects to WooCommerce through a $30/month shop add-on.

Other comparisons

ChatLab is a trademark of its owner. Chat Buddy is not affiliated with or endorsed by ChatLab. Information is taken from ChatLab’s public website as of October 30, 2026.