Crisp is the better shared inbox for a human support team across many channels. For an AI assistant that answers on its own, Chat Buddy costs a fraction per conversation.
Crisp is a European customer-messaging suite: a shared inbox for website chat, email, WhatsApp, Instagram, Messenger and more, with a CRM, a knowledge base and a workflow builder. Its paid plans include AI credits for automated answers.
What each plan costs, what it includes, and what that works out to for every 100 conversations your assistant answers.
| Product | Plan | Per month | Included per month | Per 100 conversations |
|---|---|---|---|---|
| Chat Buddy | Starter | $20 | 1,000 AI replies | $10 |
| Pro | $50 | 5,000 AI replies | $5 | |
| Business | $80 | 20,000 AI replies | $2 | |
| Crisp | Mini | $45 | ~90 AI conversations | $50 |
| Essentials | $95 | ~450 AI conversations | $21.11 | |
| Plus | $295 | ~1,350 AI conversations | $21.85 |
Public prices in USD, billed monthly, excluding VAT. Products that count AI replies are converted at 5 replies per conversation. Competitor prices are taken from their public pricing pages (Crisp checked October 30, 2026) and may have changed since.
| Feature | Chat Buddy | Crisp |
|---|---|---|
| Answers from your website, products and documents | Yes | Some plansAI chatbot from Essentials |
| WooCommerce product sync | YesPlugin included, no add-on | YesIntegration |
| Takes orders in the chat | Some plansPro and Business plans | Not listedNot listed on their pricing page |
| Lead capture | Yes | Not listedNot listed on their pricing page |
| Hand the chat over to a person | Yes | Yes |
| Replies in the visitor’s language | Yes | Not listedNot listed on their pricing page |
| Remove the vendor’s branding | Some plansBusiness plan | Some plansPlus plan |
| Websites / chatbots per account | Yes1 / 3 / 5 by plan | Some plansPriced per workspace |
| Team members | Yes1 / 3 / 5 by plan | Yes4 / 10 / 20 seats |
| WhatsApp, Instagram and Messenger | NoWebsite widget only | Some plansEssentials plan and up |
| Voice and phone agent | No | No |
| Free plan | No7-day free trial, no card needed | YesLive chat, no AI |
“Not listed” means Crisp’s pricing page did not mention the feature when we checked on October 30, 2026; it may still exist. Spotted a mistake? Tell us and we will correct it.
For AI-answered conversations, yes. Crisp’s AI plans start at $45 a month for about 90 automated conversations. Chat Buddy Starter is $20 a month for 1,000 AI messages, about 200 conversations.
No. Chat Buddy is an AI assistant for your website. You see every conversation in the dashboard and can take a chat over yourself, but there is no email or social inbox.
Crisp is a trademark of its owner. Chat Buddy is not affiliated with or endorsed by Crisp. Information is taken from Crisp’s public website as of October 30, 2026.
Create your workspace, connect your site, and watch the first conversations come in today.
